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 채용제목 |
글로벌 TOP 에스테틱장비 기업 Product Support Coordinator (지원마감) |
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| 회사소개 |
글로벌 Top 에스테틱장비 기업 |
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업무내용
자격요건 |
[담당업무]
? Provide effective hardware, software and consumable troubleshooting assistance to customers, via phone and email.
? Utilize, FAQs, Solution Scripting Guides and Knowledge Bases.
? Assist the Technical Service team with product repair advice including field and depot repair.
? Document all support activities (Cases) in the Product Support database (Salesforce.com/ServiceMax).
? Manage all details of a Case from start to finish, ensuring effective and timely resolution, case closure and customer satisfaction.
? Identify and escalate reliability issues and trends to Manager for immediate action or for future improvement.
? Learn all product support processes and identify opportunities for process streamlining and improvement.
? Develop and help implement strategies to increase customer satisfaction.
[자격요건]
? Two years' previous product support call center experience, preferably in a medical device environment.
? Exceptional customer communication and customer care skills.
? Excellent technical, analytical, interpersonal, verbal, organizational and communication skills.
? Proficiency with MS Excel, Word, etc.
? Quick, high productivity contributor.
[전형절차]
- 서류 및 면접
[제출서류]
- 국문+영문 이력서, 경력 중심의 자기소개서 (Word 파일)
- 이메일 접수시 제목에 'Product Support Coordinator-이희경 상무 앞' 반드시 명시
- 이메일 : associate@dreamhr.com |
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| 직급/직책 |
사원 |
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| 담당자 |
담당컨설턴트: 이희경 상무
연락처: 02-508-4776 |
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