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 채용제목 |
Customer Service Specialist/경력 3~4년 (대리급) (지원마감) |
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| 회사소개 |
글로벌 Top 에스테틱장비 기업 |
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업무내용
자격요건 |
[담당업무]
? Respond promptly and professionally to customer inquiries; ensure customers are updated and long-term solutions are implemented
? Process sales orders, including new customer setup, service agreements, and approvals for capital and consumable orders
? Review documents for capital sales for completeness, compliance, and adherence to policies, coordinating with legal or finance teams as needed
? Capture, report, escalate, and ensure timely resolution of product and service complaints in line with company policies
? Perform back-office tasks such as pricing, billing, account management, and proactive backorder management
? Collaborate with sales, logistics, IT, and finance teams to resolve issues efficiently
? Track and manage demo inventory; support demo system requests and logistics for sales representatives
? Support department metrics, goals, and KPIs
? Participate in team projects; promote knowledge sharing and provide training support as needed
? Drive continuous improvement and efficiency
? Ensure all activities comply with company control policies, including SOX requirements; maintain proper documentation for audits
? Perform other duties and special projects as assigned
[자격요건]
? University degree or equivalent work experience in customer service
? Experience in healthcare or medical device industries preferred
? English proficiency required for business communication
? Team player with a positive and professional attitude
? Detail-oriented, resourceful, and flexible
? Proficient in MS Office (Word, Excel, Outlook)
[전형절차]
- 서류 및 면접
[제출서류]
- 이력서, 경력 중심의 자기소개서
- 이메일 접수시 제목에 'CS-이희경 상무앞' 반드시 명시
- 이메일 : associate@dreamhr.com |
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| 직급/직책 |
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| 담당자 |
담당컨설턴트: 이희경 상무
연락처: 02-508-4776 |
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