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 채용제목 |
Innovation (Sr.) Consultant (지원마감) |
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| 회사소개 |
글로벌 비지니스 서비스 기업 |
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업무내용
자격요건 |
[Job Description]
- BPO기업의 비즈니스 이노베이션 주도
- Co-innovate with our clients to outline transformation roadmaps.
- Support delivery, account management, sales teams in problem solving and driving business growth.
- Opportunity Identification by conducting detailed Process Discoveries &/ Customer Journey Mapping
- Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities.
- Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due
Diligence, site visits, business review meetings, innovation councils and Consulting engagements.
- Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact.
- Create a culture of problem solving by imparting trainings.
- Identify new technologies which can help us improve company &/ our client’s business processes.
- Improve existing technology assets / offerings by contributing to refining product backlogs and by supporting POCs.
[Requirements]
- 6-8 Years of overall experience
- Comprehensive understanding of Business Process Service & CX business & associated channels
- Strong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and
Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce;
Technology; and Travel, Transportation & Tourism
- Solution Building ? Business Transformation Roadmaps
- Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
- Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc.)
- Expertise in conducting Process Discoveries & write Process Design Documents
- Lean Six Sigma BB / MBB Certification
- Agile/ Scrum Certification
- Experience in Organization Change Management
- Experience in Agile Methodology
- Experience in Customer Journey Mapping
- Very good understanding of Design Thinking
- Excellent verbal and written communication skills - English
- Excellent Presentation and Use case story boarding skills.
- Very strong internal and external stakeholder management
- Strong Power Point and Excel skills
- Ability to work with cross functional teams.
- Ability to travel up to 25%
[전형절차]
- 서류 및 면접
[제출서류]
- 이력서, 경력 중심의 자기소개서
- 이메일 접수시 제목에 'Innovation Consultant-오영석상무앞' 반드시 명시
- 이메일 : associate@dreamhr.com |
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| 직급/직책 |
차~부장급 |
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| 담당자 |
담당컨설턴트: 오영석 상무
연락처: 02-508-1603 |
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