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 채용제목 |
컨텍센터 WFM(과장급) (지원마감) |
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| 회사소개 |
글로벌 비지니스 서비스 기업 |
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업무내용
자격요건 |
[Job Description]
- Responsibility of Client or Internal Reporting, resource management, from forecasting, capacity planning, to scheduling.
- Lead WFM team to improve on forecast accuracy, scheduling flexibility or real-time management process.
- Leadership to monitor and support cross site’s WFM work in the field of forecasting, capacity planning, scheduling and real-time management.
- Support to the leadership group for data analysis and improvement projects.
- Build forecasting, capacify planning, scheduling, and real-time management process for new accounts.
- Lead automation projects or new solution implementation to optimize reporting and data consolidation workload.
[Requirements]
- 5+ years’ experience as a Data analysis/ /Capacity Planning/Reporting
- Extensive knowledge/experience in Forecasting, Capacity Planning and Scheduling process
- Demonstrated leadership and project management ability.
- Ability to understand the service, quality, cost, and end-user/client satisfaction implications of operational decisions.
- Excellent Skill of MS Excel, PowerPoint, etc.
- Business Level English skills
[전형절차]
- 서류 및 면접
[제출서류]
- 이력서, 경력 중심의 자기소개서
- 이메일 접수시 제목에 '컨텍센터 WFM-오영석상무앞' 반드시 명시
- 이메일 : associate@dreamhr.com |
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| 직급/직책 |
Manager |
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| 담당자 |
담당컨설턴트: 오영석 상무
연락처: 02-508-1603 |
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